Terms and Conditions
By purchasing from Ibbletastic Crafts you agree to all the terms below:
Ordering From Us
Any reference in these terms and conditions to "I", "my", “we” or “us” refers to Ibbletastic Crafts.
You are deemed to place an order with us by ordering via our online checkout process. We will send you an order acknowledgement by email, detailing the products you have ordered.
Delivery
Dispatch time is typically 10-14 days however please note that all items are custom made to order and as such will take time to create. If you have a specific date you need the item by, please allow a minimum of 6 weeks to avoid disappointment, whilst I do not ever expect to have you waiting that long, We need to account for existing orders in progres, buying in stock for your order, holidays, illness, day job and alien invasions.
We will deliver the products ordered by you to the address which you provided when you placed your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.
Items are dispatched by untracked Royal Mail delivery service if you have not received your order within 15 working days from the date of dispatch, before we can move forward with a resolution it is important that you check with your local sorting office to see if they have a parcel held for you – be sure you take one form of ID to confirm your identity (even if you have not received a calling card notification from your postman).
Unless you notify us by email at haze@ibbletasticCrafts.co.uk within 30 days of the order date, we shall have no liability for products that have not been received.
Order Cancellations
You have the legal right to cancel your order within 14 working days of it being received by us, however this excludes any order that has been custom made.
Your rights to cancel the order will not apply in the following circumstances: –
Digital Downloads
There are NO refunds or returns for digital products.
EN71:1-3 safety testing
Toys are created in accordance with safety standard EN71, sections 1-3. This means a sample toy was made, tested, passed and the relevant documentation written up for the following standards:
All subsequent toys of that type are then made from the same materials, stitches and joining methods of individual parts. The toy you receive will not have had heavy weights hung off their limbs, or been set fire to before being shipped, panic not!
We salute the brave souls who were tested so others could go on. Their sacrifice will be remembered.
For more information, please go to https://www.cemarking-handmadetoys.co.uk/ce-marking-toys-beginners-what-you-need-to-know/
Even with this testing having been done, the items created still need to be treated safely. Always supervise younger children when playing with toys, handcrafted or otherwise.
!!! Please note !!!
Whilst my methods and working style is identical for everything I make, any creation which is NOT a toy will NOT have been tested to these standards as they are NOT TOYS.
If you give items which are NOT TOYS to a child you do so at your own risk. All TOYS will have the correct safety labelling attached. All other items without this labelling are NOT TOYS.
Colour Disclaimer
Please note very computer monitor has a different capability to display colours, colours on the colour charts may not perfectly match the colours in real life.
Unless specified otherwise all items are made from the Stylecraft Special range and are available to look at in most yarn shops, including Wool and Crafts at the Fairway Centre in Burbage (LE10 2HL).